Soliha Guesthouse ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or make a booking enquiry, in line with South Africa's Protection of Personal Information Act, 2013 (POPIA).
1. Who we are
The responsible party for the processing of your personal information is:
- Soliha Guesthouse
- 8 Schnetler Street, Trichardt, Mpumalanga, South Africa
- Email: chris@4x4junkie.co.za
- Phone: +27 84 811 7151
2. Information we collect
We may collect the following personal information:
- Your name and contact details (email address, phone number) when you make a booking enquiry or contact us.
- Booking details such as your requested dates, unit preference and any special requests.
- Technical information such as your IP address, browser type and pages visited, collected automatically through cookies and analytics tools.
3. How we use your information
We use your personal information to:
- Respond to your enquiries and process your booking requests.
- Contact you about your stay and confirm availability.
- Improve our website and services.
- Comply with our legal obligations.
4. Cookies and analytics
Our website uses cookies and third-party analytics services (such as Google Analytics and Google Ads) to understand how visitors use the site and to measure the performance of our advertising. These tools may set cookies on your device. You can disable cookies in your browser settings, though some parts of the site may not function as intended.
5. Third parties
Bookings are processed through our booking partner, NightsBridge. When you proceed to book, your booking information is handled by NightsBridge under their own terms and privacy policy. We do not sell your personal information to third parties.
6. How we protect your information
We take reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access and disclosure. However, no method of transmission over the internet is completely secure.
7. Your rights under POPIA
You have the right to:
- Request access to the personal information we hold about you.
- Request that we correct or delete your personal information.
- Object to the processing of your personal information.
- Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, please contact us at chris@4x4junkie.co.za.
8. Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, contact us at chris@4x4junkie.co.za or +27 84 811 7151.